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Eastman Music Company (Pomona, CA)

Eastman Music is one of the world’s largest manufacturers of handcrafted musical instruments, including strings, brass, woodwinds, guitars, and percussion. With 14 global entities and brands like Wm. S. Haynes, Backun, and Bourgeois Guitars, Eastman serves professional musicians, schools, and retailers across North America, Europe, Asia, and Australia.
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Headquarters

Charlotte, NC
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Industries

 
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Apps Replaced

NetSuite and QuickBooks
 

 

  • Challenges
  • Solution
  • Outcome
  • Challenges

    1. Fragmented Systems & IT Strain
    • Legacy Sage 100 crashed frequently and couldn’t scale across global entities
    • Each company operated in separate databases, complicating intercompany transactions
    • A single internal IT resource and external partner struggled to maintain connectivity

     

    1. Manual Processes & Limited Visibility
    • Production, inventory, and shipping relied on manual inputs and retroactive updates
    • Lack of real-time data hindered decision-making and slowed customer service
    • Scrap tracking and material substitutions were tedious and error-prone

     

    1. Complex Global Operations
    • 14 companies across multiple countries required multi-currency, multi-language support
    • Distribution centers and manufacturers had overlapping workflows and fulfillment models
    • Shopify integration was critical for one brand, but legacy systems couldn’t support it

     

    1. Growth Constraints & Acquisition Bottlenecks
    • Rapid expansion through acquisitions strained outdated infrastructure
    • Adding new entities was slow and disruptive, risking business continuity
    • Reporting and forecasting were delayed, impacting delivery performance

  • Solution

    Acumatica Manufacturing Edition Eastman Music selected Acumatica for its flexible, cloud-native architecture, usage-based pricing, and open API structure. The platform unified 14 companies under one ERP, enabling intercompany transfers, real-time visibility, and seamless integration with Shopify. Partner Integrated Systems Solutions led the phased implementation, completing all deployments in just two years—even as Eastman continued acquiring new brands.

  • Outcome

    1. Unified Platform & Global Visibility
    • All 14 entities now operate on a single ERP with shared financials and operations
    • Executives access real-time data across regions, improving strategic decisions
    • Intercompany transactions reduced from days to seconds

     

    1. Streamlined Operations & Productivity Gains
    • Automated production, inventory, and warehouse workflows saved countless hours
    • Scrap tracking, material substitutions, and container receiving were simplified
    • Employees personalize dashboards and reports without needing developers

     

    1. Faster Fulfillment & Improved Customer Experience
    • Shipping times dropped from 10 days to same- or next-day for many products
    • Customer service teams now track inventory and order status in real time
    • Forecasting accuracy improved, boosting on-time delivery and customer satisfaction

     

    1. Scalable Infrastructure for Continued Growth
    • New acquisitions are onboarded in a day with zero disruption
    • Shopify integration supports e-commerce expansion
    • Executives can manage global operations 24/7 from anywhere

Real Results, Real Businesses, Real Impact

Don’t just take our word for it—hear how teams like yours are scaling faster, working smarter, and transforming operations with Acumatica and Premier Tech. These stories speak volumes.

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    "Partnering with PTP was one of the best decisions we made. Their ERP solution streamlined our processes, saving us time and money. The team was professional, knowledgeable, and supportive throughout the implementation."

    John D.

    Operations Manager

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    "PTP helped us integrate a CRM system that completely transformed how we interact with our customers. Our sales team is now more efficient and our customer satisfaction rates have soared."

    Sarah L.

    Sales Director

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    "We were struggling with managing our IT infrastructure until we found PTP. Their managed cloud services have given us peace of mind and allowed us to focus on growing our business."

    Emily R.

    CEO

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    "The team at PTP is simply amazing. Their in-depth knowledge of business intelligence and analytics has helped us make data-driven decisions and improve our overall performance."

    Mike T.

    CFO