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CoachComm (Auburn, Alabama)

CoachComm is a leading manufacturer of communication headsets for coaches, broadcasters, and industrial teams, serving clients like the NFL, NBC, and hundreds of schools. With over 100 employees and complex make-to-order and make-to-stock operations, the company needed a modern ERP to replace its fragmented legacy systems and scale efficiently.
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Headquarters

Charlotte, NC
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Industries

 
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Apps Replaced

NetSuite and QuickBooks
 

 

  • Challenges
  • Solution
  • Outcome
  • Challenges

    1. Manual MRP & Inventory Overload
    • MRP was managed manually via spreadsheets, requiring a full-time employee
    • Inventory ballooned due to fear of stockouts, tying up cash and warehouse space
    • Complex assemblies with up to 25 component levels made planning nearly impossible

     

    1. Disconnected Legacy Systems
    • Four standalone systems (Southware, Infor CRM, Agile, Oracle) lacked integration
    • Data inconsistencies across platforms caused reconciliation headaches
    • Sales, support, and service teams had no shared visibility into customer or inventory data
    1. Inefficient Sales & Customer Service Workflows
    • CRM lacked access to inventory, shipping, and support ticket data
    • Sales reps spent excessive time tracking orders and converting part numbers manually
    • Customer service teams couldn’t view service history without chasing down technicians

     

    1. Limited Visibility & Decision-Making
    • Executives lacked real-time financial and operational data
    • Manual reporting delayed insights and hindered strategic planning
    • Shipping and supply chain teams operated without lead-time tracking or forecasting tools

  • Solution

    Acumatica Advanced Manufacturing Edition CoachComm selected Acumatica for its end-to-end visibility, flexible licensing, and seamless integration with third-party apps like Starship. Partner Copious Solutions led the implementation, supported by EVP Alan Walker, who unified 30 years of legacy data. The result: a smooth go-live with zero downtime and a fully connected platform tailored to CoachComm’s manufacturing complexity.

  • Outcome

    1. Streamlined Operations & Time Savings
    • Automated MRP eliminated 8 hours of daily spreadsheet work
    • Repetitive tasks were digitized, boosting productivity across departments
    • Real-time dashboards and intuitive search functions accelerated decision-making

     

    1. Unified Data & Cross-Team Visibility
    • All departments now operate on a single platform with harmonized data
    • Sales, support, and service teams share insights, improving customer experience
    • CRM, inventory, shipping, and service data are accessible in one place

     

    1. Smarter Inventory & Supply Chain Management
    • Inventory carrying costs dropped 15% through better planning and forecasting
    • Lead times are now tracked by vendor, enabling batch optimization and cost savings
    • Starship integration improved shipping visibility and rate shopping

     

    1. Scalable Platform for Future Growth
    • Multi-tenant functionality supports separate divisions without added complexity
    • Easy data import/export and personalization empower users at every level
    • CoachComm is expanding with e-commerce, mobile expense tools, and a customer portal

Real Results, Real Businesses, Real Impact

Don’t just take our word for it—hear how teams like yours are scaling faster, working smarter, and transforming operations with Acumatica and Premier Tech. These stories speak volumes.

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    "Partnering with PTP was one of the best decisions we made. Their ERP solution streamlined our processes, saving us time and money. The team was professional, knowledgeable, and supportive throughout the implementation."

    John D.

    Operations Manager

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    "PTP helped us integrate a CRM system that completely transformed how we interact with our customers. Our sales team is now more efficient and our customer satisfaction rates have soared."

    Sarah L.

    Sales Director

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    "We were struggling with managing our IT infrastructure until we found PTP. Their managed cloud services have given us peace of mind and allowed us to focus on growing our business."

    Emily R.

    CEO

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    "The team at PTP is simply amazing. Their in-depth knowledge of business intelligence and analytics has helped us make data-driven decisions and improve our overall performance."

    Mike T.

    CFO